Privacy Policy

Privacy policy   with regard to the processing of personal data

We consider the right to protection of personal data as a fundamental commitment WOODGRAD - ONLINE , so we will dedicate all the resources and efforts to process your data in full compliance with Regulation (EU) 2016/679   (The "General Data Protection Regulation"   or   "GDPR") , as well as any other applicable legislation in Romania. Since one of the key principles of this legal framework is transparency, we have prepared this document through which we want to inform you about how we collect, use, transfer, and protect your personal data when interacting with us about products and services including our web site or the applications available on our mobile phone.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes to the way we process your personal data or any changes to your legal requirements. In the event of any such change, we will display on our website the modified version of the Privacy Policy, which is why please periodically check the contents of this Privacy Policy.

Who we are and how to contact us

WOODGRAD - ONLINE - is the commercial name of SC WOODGRAD SRL , a legal person of Romanian nationality, having its registered office in Bacau , Alexei Tolstoi str. No. 69, jud. Bacau, with registered business number J04/229/2016, unique registration code RO35633242 tax (hereinafter "WOODGRAD - ONLINE" or "we"). For the purposes of data protection legislation, we are   operator   when we process your personal data.

Since we are always open to hearing your views and providing you with any additional information you may need regarding the processing of your data, we encourage you to contact WOODGRAD - ONLINE Data Protection Officer   to your e-mail address   data.protection@woodgrad.com   or   by post or courier to the address   Bacau , str. Alexei Tolstoi no. 69 , Bacau County   -   with the mention :   in the attention of WOODGRAD - ONLINE Responsible with data protection .

Which categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide us. For example, we receive information from you as follows:

When you create a WOODGRAD - ONLINE account , you submit: your email address, your first and last name;

Within your WOODGRAD - ONLINE personal page ( My Account ) you can add additional information such as: photo, gender, nickname, mobile phone number, fixed phone number, date of birth, education level, delivery address, alternative address e-mail, bank card data, etc .;

When placing an order, you provide us with information such as the product you want, your first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.

We also offer you the opportunity to register with WOODGRAD - ONLINE through your Facebook or Google account. If you opt for one of these variations, you will be directed to a Facebook Admin / Google LLC page where they will inform you about the transfer of your data to WOODGRAD - ONLINE . You can view the Facebook and Google Privacy Policies using the following links:

https://www.facebook.com/about/privacy

https://policies.google.com/privacy

We can also collect and then process certain information about your behavior while browsing our website or using your smartphone to personalize your online experience and make offers tailored to your profile. we invite you to find out more details in this regard by consulting the section on the purposes of processing below.

On our website and smartphone we can store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data for minors who are under the age of 16.

What are the purposes and bases of the processing

We will use your personal data for the following purposes:

1. For the WOODGRAD - ONLINE service   for the benefit   you.

This general purpose may include, as appropriate, the following:

a) Creating and managing the account within the WOODGRAD - ONLINE platform ;

b) Processing of orders, including taking over, validating, shipping and invoicing;

c) Resolving cancellations or any issues related to an order, to the purchased goods or services;

d) Return of the products according to the legal provisions;

e) Refund of the value   products according to the legal provisions;

f) Granting funding through eCredit, in cooperation with our partners Cetelem and BRD Finance;

g) issuance of WOODGRAD - ONLINE card from Raiffeisen Bank;

h) Provide support services, including providing answers to your questions about your orders or WOODGRAD - ONLINE goods or services or WOODGRAD - ONLINE Marketplace partners .

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between WOODGRAD - ONLINE and you. Certain processing underlying these purposes is also required by applicable law, including tax and accounting legislation.

2. To improve our services

We always want to offer you the best online shopping experience. For this, we may collect and use certain information about your Purchaser behavior, we may invite you to complete satisfaction queries subsequent to the completion of an order, or we can conduct market research and research directly or through partners.

We base our activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.

3. For marketing

We want to keep you informed about the best offers for the products / services you are interested in. In this regard, we can send you any type of message (such as email / SMS / phone / mobile push / webpush / etc)   containing general and thematic information, information on similar or complementary products to those you have purchased, information on offers or promotions, product information added in the "My Account / Basket" section or the   "Account / Favorites" or you've shown interest to acquire them, as well as other business communications such as market research and opinion polls, and we can show customized recommendations on your website and smartphone. In order to provide information of interest to you, we may use certain data about your buyer behavior (e.g., products viewed / added to wishlist / purchased) to create a profile. We always ensure that such processing is done with due respect for your rights and freedoms, and that decisions taken thereon have no legal effect on you and you do not   affect similarly to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

- Changing your client account settings in the "My Subscriptions" section;

- Accessing the unsubscribe link in the messages you receive from us; or through

- Contacting WOODGRAD - ONLINE using the contact details described above.

In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any case we use your information on a legitimate interest of ours, take care and take all necessary steps for   your fundamental rights and freedoms are not affected. However, you may, at any time, request us, by the means described above, to stop processing your personal data for marketing purposes, following your request.

4. To defend our legitimate interests

There may be situations in which we use or transmit information to protect our rights and commercial activity. These may include:

- Protection measures for the WOODGRAD - ONLINE website and users of cyber attacks:

- Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;

- Measures to manage various other risks.

The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in some cases, we base our processing on legal provisions   such as the obligation to safeguard the goods and valuables provided for by the applicable legislation in this field.

How long do we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the WOODGRAD - ONLINE platform . You may request us at any time to delete certain information or close the account and we will respond to these requests, subject to the storage of certain information, including after the closure of the account, in cases where applicable law or legitimate interests impose it.

Who we send your personal data to

As the case may be, we may transmit or give you access to certain personal data of the following categories of recipients:

- companies within the same group of companies as WOODGRAD - ONLINE ;

- partners WOODGRAD - ONLINE Marketplace;

- courier service providers;

- payment / banking service providers;

- Marketing / telemarketing service providers

- market research service providers;

- insurance companies;

- IT service providers;

- other companies with whom we can develop joint programs to market our goods and services.

If we have a legal obligation or if it is necessary to protect our legitimate interest, we can also disclose certain personal data to public authorities.

We ensure that access to your data by third party private law entities is done in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

In which countries we transfer   your personal data

We currently store and process your personal data on the territory of Romania.

However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries where the European Commission has not recognized an adequate level of personal data protection.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, by other safeguards, such as standard European Commission standard contracts or certification schemes, such as Privacy Shield for Personal Data Protection transferred from within the EU to the United States of America.

You can contact us at any time, using the contact details listed above, to learn more about the countries where we transfer your data, the pairs, and the safeguards that we have applied to these transfers.

How do we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.

We use PayU processor services to make payments. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the steps taken to protect your personal data, we note that the transmission of information via the Internet in general or through other public networks is not completely secure, with the risk that data may be seen and used by third parties unauthorized parts. We can not be responsible for such vulnerabilities of systems that are not under our control.

What rights do you have

The General Data Protection Regulation recognizes a series of rights with respect to your personal data. You may request access to your data, correct any mistakes in our files, and / or you can oppose the processing of your personal data. You can also exercise your right to complain to the competent oversight authority or to court. As the case may be, you may also have the right to request the deletion of your personal data, the right to restrict your data processing and the right to data portability.

More information about each of these rights can be obtained by reviewing the table below.

In order to exercise your rights, you may contact us using the contact details listed above. Please note the following if you want to exercise these rights:

Identity.   We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such records using the WOODGRAD-ONLINE account's e-mail address . Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees.   We will not charge a fee to exercise any right with respect to your personal data unless your request for access to information is groundless, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances.   We will inform you of any fees applied before you resolve your request.

Response time.   We plan to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We'll let you know if we'll need more than a month. We may ask if you can tell us exactly what you want to receive or what you are worried about. This will help us to act faster and shorten the response time to your request.

Rights of third parties.   We do not have to respect an application if it negatively affects the rights and freedoms of other targeted persons.

• We remind you that you can contact the WOODGRAD - ONLINE Responsible at any time by protecting your data by submitting your request in any of the following ways:

- by e-mail at:   data.protection@woodgrad.com   or

- by post or courier at:   Bacau , str. Alexei Tolstoi no. 69 , Bacau county -   mentioning   in the attention of WOODGRAD - ONLINE Responsible with data protection .