Privacy Policy

Privacy policy   with regard to the processing of personal data


We consider the right to protection of personal data as a fundamental commitment WOODGRAD - ONLINE , so we will dedicate all the resources and efforts to process your data in full compliance with Regulation (EU) 2016/679   (The "General Data Protection Regulation"   or   "GDPR") , as well as any other applicable legislation in Romania. Since one of the key principles of this legal framework is transparency, we have prepared this document through which we want to inform you about how we collect, use, transfer, and protect your personal data when interacting with us about products and services including our web site or the applications available on our mobile phone.


We reserve the right to periodically update and modify this Privacy Policy to reflect any changes to the way we process your personal data or any changes to your legal requirements. In the event of any such change, we will display on our website the modified version of the Privacy Policy, which is why please periodically check the contents of this Privacy Policy.


Who we are and how to contact us


WOODGRAD - ONLINE - is the commercial name of SC WOODGRAD SRL , a legal person of Romanian nationality, having its registered office in Bacau , Alexei Tolstoi str. No. 69, jud. Bacau, with registered business number J04/229/2016, unique registration code RO35633242 tax (hereinafter "WOODGRAD - ONLINE" or "we"). For the purposes of data protection legislation, we are   operator   when we process your personal data.


Since we are always open to hearing your views and providing you with any additional information you may need regarding the processing of your data, we encourage you to contact WOODGRAD - ONLINE Data Protection Officer   to your e-mail address   or   by post or courier to the address   Bacau , str. Alexei Tolstoi no. 69 , Bacau County   -   with the mention :   in the attention of WOODGRAD - ONLINE Responsible with data protection .


Which categories of personal data we process


In general, we collect your personal data directly from you, so you have control over the type of information you provide us. For example, we receive information from you as follows:


When you create a WOODGRAD - ONLINE account , you submit: your email address, your first and last name;

Within your WOODGRAD - ONLINE personal page ( My Account ) you can add additional information such as: photo, gender, nickname, mobile phone number, fixed phone number, date of birth, education level, delivery address, alternative address e-mail, bank card data, etc .;

When placing an order, you provide us with information such as the product you want, your first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.


We also offer you the opportunity to register with WOODGRAD - ONLINE through your Facebook or Google account. If you opt for one of these variations, you will be directed to a Facebook Admin / Google LLC page where they will inform you about the transfer of your data to WOODGRAD - ONLINE . You can view the Facebook and Google Privacy Policies using the following links:


We can also collect and then process certain information about your behavior while browsing our website or using your smartphone to personalize your online experience and make offers tailored to your profile. we invite you to find out more details in this regard by consulting the section on the purposes of processing below.

On our website and smartphone we can store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data for minors who are under the age of 16.


What are the purposes and bases of the processing


We will use your personal data for the following purposes:

  1. For the WOODGRAD - ONLINE service   for the benefit   you.

This general purpose may include, as appropriate, the following:

a) Creating and managing the account within the WOODGRAD - ONLINE platform ;

b) Processing of orders, including taking over, validating, shipping and invoicing;

c) Resolving cancellations or any issues related to an order, to the purchased goods or services;

d) Return of the products according to the legal provisions;

e) Refund of the value   products according to the legal provisions;

f) Granting funding through eCredit, in cooperation with our partners Cetelem and BRD Finance;

g) issuance of WOODGRAD - ONLINE card from Raiffeisen Bank;

h) Provide support services, including providing answers to your questions about your orders or WOODGRAD - ONLINE goods or services or WOODGRAD - ONLINE Marketplace partners .

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between WOODGRAD - ONLINE and you. Certain processing underlying these purposes is also required by applicable law, including tax and accounting legislation.


  1. To improve our services

We always want to offer you the best online shopping experience. For this, we may collect and use certain information about your Purchaser behavior, we may invite you to complete satisfaction queries subsequent to the completion of an order, or we can conduct market research and research directly or through partners.

We base our activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.


  1. For marketing

We want to keep you informed about the best offers for the products / services you are interested in. In this regard, we can send you any type of message (such as email / SMS / phone / mobile push / webpush / etc)   containing general and thematic information, information on similar or complementary products to those you have purchased, information on offers or promotions, product information added in the "My Account / Basket" section or the   "Account / Favorites" or you've shown interest to acquire them, as well as other business communications such as market research and opinion polls, and we can show customized recommendations on your website and smartphone. In order to provide information of interest to you, we may use certain data about your buyer behavior (e.g., products viewed / added to wishlist / purchased) to create a profile. We always ensure that such processing is done with due respect for your rights and freedoms, and that decisions taken thereon have no legal effect on you and you do not   affect similarly to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

- Changing your client account settings in the "My Subscriptions" section;

- Accessing the unsubscribe link in the messages you receive from us; or through

- Contacting WOODGRAD - ONLINE using the contact details described above.

In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any case we use your information on a legitimate interest of ours, take care and take all necessary steps for   your fundamental rights and freedoms are not affected. However, you may, at any time, request us, by the means described above, to stop processing your personal data for marketing purposes, following your request.


  1. To defend our legitimate interests

There may be situations in which we use or transmit information to protect our rights and commercial activity. These may include:

- Protection measures for the WOODGRAD - ONLINE website and users of cyber attacks:

- Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;

- Measures to manage various other risks.

The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in some cases, we base our processing on legal provisions   such as the obligation to safeguard the goods and valuables provided for by the applicable legislation in this field.


How long do we keep your personal data


As a general rule, we will store your personal data as long as you have an account on the WOODGRAD - ONLINE platform . You may request us at any time to delete certain information or close the account and we will respond to these requests, subject to the storage of certain information, including after the closure of the account, in cases where applicable law or legitimate interests impose it.


Who we send your personal data to


As the case may be, we may transmit or give you access to certain personal data of the following categories of recipients:

- companies within the same group of companies as WOODGRAD - ONLINE ;

- partners WOODGRAD - ONLINE Marketplace;

- courier service providers;

- payment / banking service providers;

- Marketing / telemarketing service providers

- market research service providers;

- insurance companies;

- IT service providers;

- other companies with whom we can develop joint programs to market our goods and services.

If we have a legal obligation or if it is necessary to protect our legitimate interest, we can also disclose certain personal data to public authorities.

We ensure that access to your data by third party private law entities is done in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.


In which countries we transfer   your personal data


We currently store and process your personal data on the territory of Romania.

However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries where the European Commission has not recognized an adequate level of personal data protection.

We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, by other safeguards, such as standard European Commission standard contracts or certification schemes, such as Privacy Shield for Personal Data Protection transferred from within the EU to the United States of America.

You can contact us at any time, using the contact details listed above, to learn more about the countries where we transfer your data, the pairs, and the safeguards that we have applied to these transfers.


How do we protect the security of your personal data


We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.

We use PayU processor services to make payments. Any payment information is encrypted using HTTPS technology with TSL 1.2 encryption.

Despite the steps taken to protect your personal data, we note that the transmission of information via the Internet in general or through other public networks is not completely secure, with the risk that data may be seen and used by third parties unauthorized parts. We can not be responsible for such vulnerabilities of systems that are not under our control.


What rights do you have


The General Data Protection Regulation recognizes a series of rights with respect to your personal data. You may request access to your data, correct any mistakes in our files, and / or you can oppose the processing of your personal data. You can also exercise your right to complain to the competent oversight authority or to court. As the case may be, you may also have the right to request the deletion of your personal data, the right to restrict your data processing and the right to data portability.

More information about each of these rights can be obtained by reviewing the table below.

In order to exercise your rights, you may contact us using the contact details listed above. Please note the following if you want to exercise these rights:

Identity.   We take seriously the confidentiality of all records that contain personal data. For this reason, please send us your requests regarding such records using the WOODGRAD-ONLINE account's e-mail address . Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.

Fees.   We will not charge a fee to exercise any right with respect to your personal data unless your request for access to information is groundless, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances.   We will inform you of any fees applied before you resolve your request.

Response time.   We plan to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We'll let you know if we'll need more than a month. We may ask if you can tell us exactly what you want to receive or what you are worried about. This will help us to act faster and shorten the response time to your request.

Rights of third parties.   We do not have to respect an application if it negatively affects the rights and freedoms of other targeted persons.

Rights concerned



You can ask us:

  • to confirm that we process your personal data;
  • to provide you with a copy of this data;
  • to provide you with other information about your personal data, such as what we have, what we use, who we divulge, whether we transfer them abroad, and how we protect them, how long we keep them, what rights you have , how can you make a complaint from where we obtained your data to the extent that information has not already been provided to you by this information.


You may ask us to rectify or complete your inaccurate or incomplete personal data.

We may try to verify the accuracy of the data before correcting it.

Delete data

You may ask us to delete your personal data, but only if:

  • they are no longer necessary for the purposes for which they were collected; or
  • You have withdrawn your consent (if data processing is based on consent); or
  • you have a legal right to oppose you; or
  • these have been illegally processed; or
  • we have a legal obligation to do so.

We do not have to comply with your request for deletion of your personal data if processing of your personal data is required:

  • to comply with a legal obligation; or
  • to establish, exercise or defend a right in court.

There are certain other circumstances in which we are not obliged to comply with your request for data deletion, although these are the most likely circumstances in which we may decline your request

Keep in mind that, before this right, to download account WOODGRAD - online and to save all documents related to orders placed from WOODGRAD - online, whether billing was done by you or by another person or entity ( such as: invoices, warranty certificates). If you do not do so before you exercise the right to delete, you will lose all these documents and WOODGRAD - ONLINE will be unable to provide you, as the case may be, because the data deletion process WOODGRAD - ONLINE account , with all the data and documents related to it, is an irreversible process.

Restriction of data processing

You may ask us to restrict the processing of personal data, but only if:

  • their accuracy is contested (see rectification section) to allow us to verify their accuracy; or
  • processing is illegal, but you do not want the data to be deleted; or
  • they are no longer necessary for the purposes for which they were collected, but you need them to find, exercise or defend a right in court; or
  • you have exercised the right to oppose you, and checking whether our rights prevail is in progress.

We may continue to use your personal data following a restriction request if:

  • we have your consent; or
  • to establish, exercise or secure the defense of a right in court; or
  • to protect the rights of WOODGRAD - ONLINE or of any other natural or legal person.

Data portability

You may ask us to provide your personal data in a structured, commonly used and readable form, or request that it be "ported" directly to another data operator, but in each case only if:

  • processing is based on your consent or on the conclusion or performance of a contract with you;   and
  • processing is done by automatic means.


You may oppose at any time, for reasons related to your particular situation, the processing of your personal data on our legitimate interest if you believe that your fundamental rights and freedoms prevail over this interest.

You can also oppose any time processing your data for direct marketing purposes (including creating profiles) without any reason, in which case we will cease processing as soon as possible.

Making automated decisions

You can ask that you not be the subject of a decision based solely on automatic processing, but only when that decision:

  • produces legal effects with respect to you; or
  • affects you in a similar way and to a significant extent.

This right does not apply if the decision taken following automatic decision-making:

  • we are required to conclude or run a contract with you;
  • is authorized by law and there are adequate safeguards for your rights and freedoms; or
  • is based on your explicit consent.


You have the right to file a complaint with the supervisor regarding the processing of your personal data. In Romania, the data protection supervisory authority's contact data is as follows:

The National Supervisory Authority for Personal Data Processing

B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Phone: +40.318.059.211 or +40.318.059.212;


Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will do our best to resolve any issues amicably.    

  • We remind you that you can contact the WOODGRAD - ONLINE Responsible at any time by protecting your data by submitting your request in any of the following ways:

- by e-mail at:   or

- by post or courier at:   Bacau , str. Alexei Tolstoi no. 69 , Bacau county -   mentioning   in the attention of WOODGRAD - ONLINE Responsible with data protection .