tracking your order
After what the you recorded order , you can follow their status its from your account in the " Orders " section my ".
change or cancellation command
Possibility cancellation of a orders or deliveries It is available in your client account, the "Commands my ".
If the cancellation is not It is possible from your account , if you reconsidered and no longer you want a product from your order , you want another product than the ordered or no longer want no one from products ordered , you can announce as much as possible fast at 0234-355486 . Colleagues our support from 24/7 Support will do their best saddle you change or cancel order .
Delivery through courier (standard)
For products sold by WOODGRAD - ONLINE which belongs to the category of products heavier than 10Kg , delivery charge is of 24,99 RON/kg on command regardless of value order . Delivery fee of RON 24.99/kg will be apply and It will be visible in the basket.
For products sold by WOODGRAD - ONLINE, which belongs to the category of products lighter than 10Kg, delivery charge is of 14,99 RON/kg on command regardless of value order . Delivery fee of 14.99 RON/kg will be apply and It will be visible in the basket.
The cost and delivery conditions for products sold by partners WOODGRAD - ONLINE Marketplace are shown on the page each partner - you can access pressing on name it , displayed on the page product .
Availability and the cost service delivery scheduled appear the product page, following the addition in your shopping cart after selection service to display intervals available of which it will choose day and hour desired .
service It is unavailable for commands that contain products from WOODGRAD - ONLINE Marketplace and Supermarket. If It appears in the product page option It is activate and can be selected at completion order . Availability intervals hourly It is limited basis of capacity courier partners.
Lifting the showroom
Delivery in the showroom is free of charge .
If products you 've ordered are on stock in the showroom, you can pick up immediately . If products are not on Stock in the showroom- you 've selected When you recorded order , you we will announce by e-mail or SMS when these will get into the showroom to pick them up . From the moment they arrived , the products are kept in showroom for 7 days (the day you get it notification lift).
For raising the showroom are exception appliances big .
For orders paid online (with online card , in installments, via iTransfer, money order), you Please saddle you ID to you to you can handed products . For persons legal , it is needed and an empowerment from the side company .
Lifting from the Romanian Post Office
This service It is available in 600 delivery points across country . I 've prepared you here list complete , thus that saddle identify delivery point the May convenient for you.
Also, the Office postal central you We offer the payment by bank card to POS.
When you You can pick up products ordered ?
second day in the case commands placed on Monday until Friday , until 15:00.
Tuesday, in the case commands placed on Friday, hour 3:00 p.m. until Monday, hour 15:00 .
When your products arrive at your post office we will announce by e-mail or SMS. yourself Please to raise them in the one a lot 7 days , otherwise your order will be canceled automatically.
delivery products WOODGRAD - ONLINE at the offices Post Romane is free just for orders that have a minimum value of 100 . If the amount of payment for an order It is less than 100 RON shipping cost is 4.99 RON .
delivery products sold by partners WOODGRAD - ONLINE Marketplace
Some products from the site are sold by partners our WOODGRAD - ONLINE Marketplace. These products are delivered directly by partner , through fast courier . The cost and delivery conditions are displayed on page partner - you can access pressing on name it , displayed on the page product .
If in an order you both products WOODGRAD - ONLINE , as well products sold by a partner WOODGRAD - ONLINE Marketplace, these will be delivered separately - the products WOODGRAD - ONLINE They will be delivered by one from couriers with whom we contract, and products partner They will be delivered by the courier they work with this one .
products WOODGRAD - ONLINE Marketplace can not be delivered in showroom- sites WOODGRAD - ONLINE , at the offices Post Roman and nor can they be removed from the headquarters partner .
Delivery times refer to orders that you chose to pay ramburs / cash .
If you chose another Payment methods - card online, order, pay in installments - the delivery can changes depending on registration payment .
* On receipt / pickup commands paid (money orders, online card rates, iTransfer etc.) mandatory slideshow of documents :
- For people Physical ID
- For people Legal: ID and empowerment from the side company .